one iron 10:22 Fri Apr 15
Its not all good news
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Chas' son Luke was carer for his dad. Heartless ticket office manager has stopped his away ticket that he's had for eight years, because his dad's gone. This is the same person who had all traveling fans queuing around for hours in Lyon to pick up true fans tickets, She must go, I was told she's hated by a lot of our fan base. If gsb want to build bridges with our fanbase this woman must go due to her heartless action. I will ask my good friends at Hammers United to take up this case on Luke's behalf. If you think that this action against Luke was wrong, please put your comments below.
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Replies - In Chronological Order ( Show Newest Messages First)
Hermit Road
10:50 Fri Apr 15
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He should at least have the option to buy the tickets at the price non carers have to pay.
And also, anyone working for the club who doesn’t treat the fans as high paying supporters should not be doing the job. That’s been the case over West Ham for as long as I can remember. The old club shop people in the 80s were legendary in their rudeness
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one iron
11:09 Fri Apr 15
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english touts os selling tics for 140 euros.
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El Scorchio
11:15 Fri Apr 15
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So he’s had tickets as a carer for a prolonged period of time but now doesn’t get one because the person he cared for has passed?
On the cold hard face of it, it’s logical from the club. However, it’s extremely harsh and they should have some sort of policy where people in his position should have the option to convert to or ‘inherit’ the ticket options the person they cared for had, if they wish to.
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one iron
11:33 Fri Apr 15
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100% let the boy keep it , but pay the normal fee, hes got a normal season ticket i believe at home
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bigfrank
12:02 Fri Apr 15
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Scumbags
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ted fenton
12:17 Fri Apr 15
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This sort of thing really pisses me off of course he should keep it it's about time the club looked after their fans and showed them respect.
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jimmy iron
12:28 Fri Apr 15
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Disgusting. Let him keep and pay normal fee in future as been suggested.
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On The Ball
12:59 Fri Apr 15
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They don't do themselves many favours.
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Tomshardware
1:10 Fri Apr 15
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jimmy iron 12:28 Fri Apr 15
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Grays
1:18 Fri Apr 15
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Yet if he was corporate, no problem, they’d have moved heaven & earth to sort him out.
Disgusting, especially when you consider the thousands of West Ham supporters Chas would’ve sorted out or helped over the years.
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ATHammer
1:22 Fri Apr 15
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Abhorrent behaviour but, sadly typical of the total disregard the club has for real fans and real people. I hope he gets his ticket, he deserves it. It would be nice to think she will be sacked but promotion seems more likely.
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GreenStreetPlayer
1:42 Fri Apr 15
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Shows how time has changed and our family club used to look after people.
When Charlie Paynter was manager, my Dad and his Grandad used to work in the dressing room and in those days nailed the players studs on. We still have the cobblers anvil although a bit rusty now as it props my Mum’s kitchen door open in the Summer. Grandad went blind so they stopped going to games. When Charlie found out he arranged that Dad and Grandad had seats for a season near the dug out.
Wouldn’t it be good in these circumstances for someone where a loved one was lost which is terrible enough in the first instance and still in bereavement, but the club still showed the ‘family’ still cared by giving the son (carer) at least a season of doing what they used to.
What an opportunity for the club for a good bit of PR for a change, and at this feel good time.
All the best for the people that will pursue this.
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Grays
1:43 Fri Apr 15
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This’ll be her:
https://uk.linkedin.com/in/nicola-keye-9901a416
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Hermit Road
1:57 Fri Apr 15
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Worked at Villa for 13 years and clearly couldn’t care less about our support.
Comes down to the owners, it’s their job to get the right people in the right places and getting someone who is antagonist towards our support in that role is unacceptable
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One Flew
5:53 Fri Apr 15
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Having had an interesting experience with her yesterday pre-match, I wouldn’t think it would be beyond her sensibilities to adjust to the matter if reasonably presented
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w4hammer
7:34 Fri Apr 15
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the set-up yesterday was a monumental ****up of west hams making and costs 000"s of fans time, money and hassle- why they chose that hotel which suited no-one, I have no idea
Also a good few tickets werent picked up due to people having travel issues or their ID not meetng the grade (!) why not just sell them to bona fide west ham fans on the day - dont get why they cant help us out
As for Luke - cant see why it would be an issues for them- again daft
Ive had a decent response from nicola and couplle of her people when ive contacted them directly- cant fault them- i just think "someone" seems to always want to make the worng decision elsewehere
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Jim C
8:07 Fri Apr 15
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Let's be brutally honest here. West Ham don't really care who buys the ticket, as long as someone does. That is not exclusive to West Ham, but all clubs.
Hope this gets sorted as loyal fans deserve better.
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nychammer
8:21 Fri Apr 15
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he should at least have been able to see this season out FFS, what is wrong with the club?
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nychammer
8:36 Fri Apr 15
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I mean on the one hand the club is run as a business and not on an emotional level, but it would be nice to have a policy in place for these situations that would essentially be a thank-you to loyal supporters and those who cared for them, as some kind of support when times are otherwise hard.
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Mike Oxsaw
9:05 Fri Apr 15
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Part of the value of a business contains an element of "Goodwill" - it certainly was in the valuation of my business when it was sold. It's almost impossible to monetize even if it supports a global brand (Like MacDonald's or Coca Cola), so some practices simply disregard it.
It may be that a business decision has been made where the owners have decided that including a "Goodwill practice" is a loss and not a profit-centric activity.
Given how public facing the company is, I would find such a decision rather hard to believe (assuming the public and not the media companies are the dominant customer/revenue base).
I'd rather hope that this can be cleared up as an over-zealous un-ticking of boxes by a junior employee who was somewhat distracted by recent events.
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